Privacy Policy

At Koi, we take the privacy and security of our customers' personal information seriously. This Privacy Policy outlines how we collect, use, and protect the information you provide while using our Shopify store.

Information We Collect:

• Personal Information: When you place an order or create an account, we collect personal information such as your name, email address, shipping address, and payment details. This information is used to fulfill your orders, communicate with you, and improve your shopping experience.
• Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, device information, and pages visited. This information is used to analyze trends, administer the site, and gather demographic information.

Use of Information:

• Order Fulfillment: We use your personal information to process and fulfill your orders, provide order status updates, and arrange shipping.
• Communication: We may use your contact information to communicate with you regarding your orders, respond to inquiries, provide customer support, and send promotional materials or newsletters (if you have opted in).
• Improvements: We analyze usage information to improve our website, products, and services. This may include enhancing user experience, personalizing content, and optimizing our marketing efforts.

Data Security:

• We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
• We use trusted third-party payment processors to handle secure payment transactions. We do not store your payment information on our servers.

Data Sharing:

• We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you. These parties are obligated to keep your information confidential and are prohibited from using it for any other purpose.

Cookies:

• Our website may use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and personalize content. You can modify your browser settings to block or delete cookies, but this may affect certain functionality.

Your Rights:

• You have the right to access, update, and correct your personal information. You can also request the deletion of your account or unsubscribe from our communications at any time.
• If you have any concerns about the handling of your personal information, please contact us using the information provided below.

Updates to this Privacy Policy:

• We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on our website, and the revised date will be indicated.

Contact Us:

• If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@koibei.com